Pepperstone, established in 2010, is an Australian based online forex and CFDs broker with the headquarters located at Level 5, 530 Collins Street, Melbourne, VIC 3000, Australia. The broker also maintains several offices in major cities around the world such as in London, Bangkok, Dallas and Shanghai. Managed by a team with vast experience in the financial industry, Pepperstone was set up with the goal of providing traders with a fulfilling trading experience. Using the latest cutting edge technology, Pepperstone is able to deliver low-latency execution at a competitive level with other brokers in the industry. In addition, traders of Pepperstone are supported by a team of dedicated customer support staff. Regardless of whether a trader is a small retail trader or institutional investor, all clients of Pepperstone are assured of receiving an exceptionally high level of service.
In terms of regulatory oversight, Pepperstone is regulated in several jurisdictions. However the main regulatory bodies in charge of regulating Pepperstone’s operations are the Australian Securities and Investment Commission (ASIC) and the UK’s Financial Conduct Authority (FCA). In Australia, Pepperstone operates under the Pepperstone Group Limited which is authorised by ASIC under the Australian Financial Services License (AFSL) #414530. In UK, Pepperstone operates under Pepperstone Limited and is authorised under the FCA Registration Number 684312. Their registered office in UK is located at 107 Cheapside, London EC2V 6DN, United Kingdom.
As a regulated broker, traders at Pepperstone can rest assured that their money will be handled safely and with accountability. For example, all traders’ funds are kept separately from the company’s operational funds in segregated accounts in Tier 1 banks such as the National Australia Bank (Australia) and Barclays (UK). For clients in UK, they have the added benefit of having coverage under the Financial Services Compensation Scheme Protection (FSCS). In the event Pepperstone becomes unable to fulfil its contractual obligations, UK’s traders can file a claim for compensation up to a maximum amount of 50,000 pounds.
Since Pepperstone first began operations in 2010, it has expanded its services to more than 65 different countries around the world to make online trading more accessible to the small retail trader. By offering lower spreads, faster execution and better customer support, Pepperstone has earned a reputation of being a reliable broker in the forex trading industry. This is obvious from the numerous awards and recognitions that Pepperstone has received over the years.
In 2012, Pepperstone was nominated as one of the best ECN brokers in Asia by forex.com.cn. In 2013 alone, Pepperstone achieved 3 different recognitions, the top 100 fastest growing companies in Australia by BRW Fast Starters, the top 100 Australia’s innovation with the Razor Account by Anthill Magazine Smart 100 and #1 Rising star by Deloitte for its Technology Fast 50 award. Pepperstone was also nominated in 2015 by Investment Trends – Australia FX report for having the #1 customer service and #1 Overall Client Satisfaction.
Pepperstone has always worked towards maintaining its core values by offering their clients with the best possible service. They operate ethically and are recognized by the online trading community as a broker with integrity. They abide by all regulatory requirements and maintain a high standard of compliance in terms of industry standard as well.
For trading platforms, Pepperstone has provided their clients with 3 main types of trading platforms:
The MetaTrader 4 (MT4) platform is regarded as the industry standard trading platform. It is adopted by nearly 90% of the forex brokers in the industry and is will liked by both traders and brokers alike. It is highly versatile and customizable. It also comes with an advanced charting package and a wide array of technical indicators which you can overlay over the charts. The platform is also able to support automated trading through the use of Expert Advisors (EAs).
The MT 4 platform is available in the following versions:
Pepperstone has also provided their traders with the Smart Trader Tools for MT4 to help them get more out their MT4 trading platform. For traders who wish to trade with a more updated MetaTrader platform, the MetaTrader 5 is also available for traders to try out.
Developed by cTrader Limited, the cTrader is the ECN trading platform that has become the platform of choice for many leading forex brokers in the industry. It was designed primarily to accomplish two main functions, efficient execution of trades and ability to provide a comprehensive chart analysis. Fronting a clean cut design, the cTrader is uncluttered and easy on the eye. With the cTrader trading platform, traders will be trading directly with an actual counterparty. It also comes with several features that are not available on the MT4 platform. These features include:
For traders who are handling multiple trading accounts, Pepperstone has provided the Multi Account Manager / Percent Allocation Management Module (MAM/PAMM) platform. It is specifically designed to interface with the MT4 platform hence allowing a money manager to easily manage several accounts at the same time. The key features of the MAM/PAMM include:
For traders who are constantly on the move, Pepperstone has also made available mobile optimized versions of the MT4 and cTrader trading platform. These mobile trading apps allow Pepperstone’s traders to be truly mobile while at the same offers them the features which enable them to trade from anyplace at anytime. These mobile trading apps are also designed to enable traders to view live quotes straight from the palm of their hands. Other features of the mobile trading apps include:
In terms of the kind of instruments which are available for trading, traders at Pepperstone can trade in spot forex and Contract For Difference (CFDs). There are more than 70 different types of assets from global market markets which Pepperstone’s traders can trade in. Popular assets include precious metals such as gold and silver, commodities such as coffee cotton and sugar, crude oil and natural gas. For those who want to trade in market indices, there are also 13 types of indices available. Frequently traded indices include the following indices:
To cater to different categories of traders, Pepperstone has provided their clients with 4 different types of trading accounts, namely the Edge Standard Account, the Edge Razor Account, the Edge Swap Free Account and the Edge Active Traders Account. These trading accounts were all designed with different features and benefit to suit the varying needs of Pepperstone’s traders.
In terms of the commissions and spreads which are applicable, these depend on the type of trading accounts that you are using. For the commission charges, they are only applicable on trades made on the Razor trading account which is $3.6 per 100k units traded. This is on top of the ECN spreads which the trader has to pay on his trades. The minimum spreads which traders can get at Pepperstone can be as low as 0 pip.
There are several methods which traders at Pepperstone can use to fund their trading accounts. Currently, supported deposit methods include the following:
For withdrawals, the funds are either transferred to the trader’s credit card account or by bank wire. Take note that the funds can only be transmitted to a bank account with the same name as the trading account. Typical timeframes for a withdrawal request to be completed ranges from 3 business days to 5 business days.
Pepperstone does not have any bonuses or promotional offers for traders to encourage them to sign up with them. Instead, the broker relies solely on its reputation and the quality of its services to attract and retain clients.
Customer support at Pepperstone is available 24 hours a day 5 days a week. To contact customer support, traders can use email, live chat or the telephone. In addition to international support provided by the Melbourne office, traders at the following cities have localized support:
The website is also translated into 15 different languages for the benefit of non English speaking traders. Supported languages include the following:
Yes. Pepperstone is a regulated broker in Australia and the UK. In Australia, it is regulated by ASIC while in the UK, it is regulated by the FCA.
Pepperstone is based in Australia. Its office is located at Level 5, 530 Collins Street, Melbourne, VIC 3000, Australia.
Pepperstone makes its money from charging their traders a small spread and commission on the trades that traders make on its trading platform.
To deposit funds into a Pepperstone trading account, you can use your credit cards, eWallets or bank wire transfer.
Withdrawals at Pepperstone can be done either through a credit card or bank wire transfer.
To open a trading account at Pepperstone, simply fill up the registration form with all the required details and submit it to Pepperstone.
Yes. Pepperstone has been recognized by the online forex trading industry as a reliable broker. In addition to the fact the broker is regulated by both ASIC and the FCA, it has won several awards as well.
Yes. Pepperstone uses the MetaTrader 4 trading platform. The MT4 platform is available as a desktop client, a web based platform and a mobile platform.
Pepperstone leverage is one of the highest in the industry as 1:500.
No. Pepperstone is not a scam but a legitimate forex broker. The broker being regulated in Australia and the UK ensures that it operates in fair and ethical manner.
Pepperstone is indeed a world class forex brokers offering their traders ultra low spreads and fast executions. Their customer support is also strong ensuring that help is always available if you need it.